Frequently Asked Questions (FAQs)
1. Can I return a product after purchase?
Yes, you can request a return within 30 days of receiving the product. The product must be in its original condition, unused, and with all tags attached. To initiate the return process, please contact us via email at [email protected].
2. What are the conditions for returns?
We accept returns in cases such as a manufacturing defect, a product that does not match the description or image on the website, or damage during shipping. The product must be unused and with all tags attached to be eligible for a return.
3. How long will it take to receive my refund?
Once we have received and inspected the returned product, we will issue a refund to your original payment method within 30 business days. The refund time may vary depending on your bank or credit card issuer.
4. How do I cancel my order?
You can cancel your order within 24 hours of placing your order. Please contact us immediately via email or hotline and provide your order number for assistance.
5. How much is the shipping fee?
The flat shipping fee for all orders is $6.99. We are committed to providing fast and reliable shipping to any address in the United States.
6. What shipping companies does Pouros Store use?
We partner with reputable shipping companies such as FedEx to ensure your order is delivered quickly and safely. You will receive tracking information as soon as your order is shipped.
7. What payment methods can I use?
Pouros Store accepts payments via PayPal and Payoneer. Both of these methods are safe and fast, making it easy for you to complete your online transaction.
8. Can I track my order?
Yes, after the order is shipped, we will send tracking information via email so you can easily track the shipping status of your order.
9. What should I do if I receive a damaged or incorrect product?
If your product is defective, damaged or received incorrectly, please contact us immediately within 7 days of receiving the product. We will review and resolve your issue as soon as possible.
10. Does Pouros ship internationally?
Currently, we only ship within the United States. If you are outside the United States and would like to place an order, please contact us via email for assistance.