Privacy policy
This Privacy Policy was last updated on October 1, 2024.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be linked to you. The following sections describe the specific types and categories of personal information we collect.
Information We Collect Directly From You
Information you submit directly to us through our Services may include:
– Basic contact information, including your name, address, telephone number, and email.
– Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
– Account information, including your username, password, and security questions.
– Shopping information, including items you view, add to your shopping cart, or add to your wish list.
– Customer support information, including information you choose to include when you contact us, such as when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect Through Cookies
We also automatically collect certain information about your interactions with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information related to your interactions with the Services.
Information We Collect from Third Parties
Finally, we may collect information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Our payment processors collect payment information (e.g., bank account information, credit or debit card information, billing address) to process your payments, fulfill your orders, provide you with the products or services you have requested, and perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties with whom we work may automatically collect certain information using online tracking technologies.
Any information we collect from third parties will be processed in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties and are not responsible for any third party policies or practices.
Cookies
Like many other websites, we use Cookies on this Website. Cookies help us improve and support our Services by remembering your actions and preferences. Cookies also support analytics and help us better understand how users interact with our Services (subject to our legitimate interest in managing, improving and optimizing the Services). We may also allow third parties and service providers to use Cookies on the Website to better personalize our services, products and advertising on other websites.
Most browsers automatically accept Cookies, however, you can customize your browser to reject or delete Cookies through your settings. Please note that deleting or blocking Cookies may affect your user experience and may result in some popular Services, features or functions not working properly or being unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
How We Use Your Personal Information
– Providing Products and Services. We use your personal information to provide you with the Services, carry out our contracts with you, including processing payments, fulfilling orders, sending you communications relating to your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging for shipping, facilitating any returns and exchanges and allowing you to post reviews.
– Marketing and Advertising. We use your personal information for marketing and advertising purposes, such as sending you marketing, promotional and advertising communications by email, text message or postal mail and to show you advertisements for products or services. This may include using your personal information to better customize the Services and advertising on our Site and other sites.
– Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for maintaining the confidentiality of your account login information. We strongly recommend that you do not share your username, password, or other access information with anyone else. If you believe that your account has been compromised, please contact us immediately.
– Communicating with you. We use your personal information to provide you with customer support and to improve our Services. We have a legitimate interest in responding to you, providing you with efficient service, and maintaining our business relationship with you.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:
– With vendors or other third parties who perform services on our behalf (e.g., IT administration, payment processing, data analysis, customer support, cloud storage, order fulfillment and shipping).
– With business and marketing partners, to provide services and advertising to you. Our business and marketing partners will use your information in accordance with their privacy notices.
– When you direct, request or consent to us disclosing certain information to third parties, such as to send you a product or through your use of a social media widget or login integration, with your consent.
– With our affiliates or within our group, for our legitimate interests in running a successful business.
– In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Third Party Websites and Links
Our Website may contain links to other websites or online platforms operated by third parties. When you click on links to websites that are not under our control, please be sure to review their privacy and security policies and terms and conditions. We are not responsible for or make any representations about the security or privacy of such sites, including the accuracy, completeness, or reliability of information contained on such sites. Information you share in public or semi-public spaces, such as on third-party social media platforms, may be visible to other users of the Services or those platforms. This is not limited to our or any third party’s use of such sites. Our inclusion of these links does not imply endorsement of the content on such sites or of their owners or operators, unless otherwise specified in the Services.
Children’s Data
Our Services are not directed to children and we do not knowingly collect any personal information from children. If you are a parent or guardian and you discover that your child has provided us with personal information, please contact us using the contact information below to request that such data be deleted.
As of the effective date of this Privacy Policy, we have no information about “sharing” or “selling” (as defined under applicable law) personal information from persons under the age of 18.
Security and retention of your information
Please note that no security system is completely secure and we cannot guarantee “absolute security”. Information you provide to us may also not be secure during transmission. We recommend that you do not use unsecure channels to send sensitive or confidential information to us.
We will retain your personal information for as long as necessary depending on a variety of factors, such as whether we need the information to administer your account, provide the Services, comply with our legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights below in relation to your personal information. However, these rights are not always absolute and only apply in certain circumstances. In some cases, we may be able to refuse your request as required by law.
– Right of access/information: You may have the right to request access to the personal information we hold about you, including details of how we use and share that information.
– Right of erasure: You have the right to request that we delete the personal information we hold about you.
– Right of rectification: You may ask us to correct any inaccurate or incomplete personal information we hold about you.
– Right of data portability: You may have the right to request a copy of your personal information and to request that we transfer it to a third party, subject to certain conditions and exceptions.
– Restriction of processing: You may ask us to suspend or restrict the processing of your personal information in certain circumstances.
– Withdrawal of consent: If the processing of your personal information is based on consent, you have the right to withdraw this consent at any time.
– Complaints: If we refuse your request, you have the right to object by responding directly to our opt-out.
– Managing your communications preferences: You may opt out of receiving promotional emails from us at any time by using the unsubscribe link included in the email. However, we may continue to send you non-promotional emails, such as about your account or purchases.
You may exercise any of the above rights via our Website or by contacting us directly using the contact details below.
We are committed to not discriminating against you for exercising these rights. To verify your identity before fulfilling your request, we may ask you to provide information such as your email address or account information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
Who should you contact with questions or concerns?
If you have any questions about our Privacy and Security Policy, please contact us at:
Email: [email protected]
Address business: 802 E Martin St, Raleigh, NC 27601, USA
Mon – Fri | 8:00 am – 6:00 pm (EST)